Privacy Policy

Effective Date: April 11, 2025

1. Introduction

Welcome to CarCampingHQ.com (the “Website,” “we,” “us,” “our”). We sell camping products (“Products”), provide informational content through our blog, and offer a newsletter. We are committed to protecting the privacy and security of our customers and visitors (“you,” “your”). This Privacy Policy explains the types of information we collect, how it is used, shared, protected, and your choices regarding this information.

By using our Website, purchasing Products, or subscribing to our newsletter, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy.

2. Information We Collect

We collect information to provide and improve our services, process your orders, and communicate with you. This information includes:

• a. Information You Provide Directly:
  • Order Information: When you purchase Products, we collect information necessary to process your order, such as your name, email address, billing address, shipping address, phone number, and details about the Products you purchase.
  • Account Information: If you create an account on our Website, we collect information such as your name, email address, password, and order history.
  • Payment Information: When you make a purchase, payment details (like credit card numbers or PayPal account information) are required. This information is typically collected and processed directly by our secure third-party payment processors like Stripe and PayPal. We do not store your full credit card number on our servers.
  • Newsletter Subscription: If you subscribe to our newsletter, we collect your email address.
  • Blog Comments: If you leave comments on our blog, we may collect your name, email address, website URL (optional), and the comment content.
  • Communications: If you contact us via email, contact forms, or other means, we collect your name, email address, and the content of your message.
• b. Information Collected Automatically:
  • Log Data: Our servers automatically record information when you use our Website, including your IP address, browser type, operating system, referring URLs, pages visited, device information, and timestamps.
  • Cookies and Tracking Technologies: We use cookies (small text files stored on your device) and similar technologies (like pixels or web beacons) to operate the Website, facilitate your shopping experience (e.g., keeping items in your cart), analyze site usage, personalize content, and potentially for marketing purposes. This includes session cookies (temporary) and persistent cookies (longer-lasting). You can manage cookie preferences through your browser settings.

3. How We Use Your Information

We use the collected information for various purposes:   

• To Provide and Manage Services: Fulfill your orders, process payments, arrange shipping, manage your account, and provide customer support.
• To Communicate With You: Send order confirmations, shipping updates, respond to inquiries, send newsletters (if subscribed), and provide information about our Products and promotions (with your consent where required).
• To Improve Our Website and Services: Analyze website traffic and user behavior (using tools like Google Analytics) to understand customer needs, improve site navigation, personalize your experience, and enhance our Product offerings.
• For Security and Fraud Prevention: Protect the security of our Website, prevent fraudulent transactions, and enforce our terms of service.
• For Legal Compliance: Comply with applicable laws, regulations, and legal processes.

4. How We Share Your Information

We do not sell your personal information. We may share your information with third parties only in the following circumstances:   

• Service Providers: We share information with third-party companies that perform services on our behalf, including:
  • Payment Processors
  • Shipping Carriers to deliver your orders.
  • Website Hosting and Maintenance Providers.
  • Email Marketing Services to manage newsletter subscriptions and communications.
  • Analytics Providers (e.g., Google Analytics) to help us understand website usage.
  • Customer Service Tools
  • Fraud Prevention Services. These providers are given access only to the information needed to perform their functions and are obligated to protect your data.
• Legal Requirements: We may disclose your information if required by law, subpoena, or other legal process, or if we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.   
• Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.   
• With Your Consent: We may share information for other purposes with your explicit consent.   

5. Payment Processing

We use secure third-party payment processors to handle transactions. When you provide payment information, it is transmitted directly to the payment processor via encrypted channels (e.g., SSL/TLS). We do not store your full credit card details on our servers. The processing of your payment information is governed by the privacy policies of our payment processors.

6. Cookies and Your Choices

We use cookies essential for website functionality (like shopping carts and logins) and for analytics. You can control or refuse cookies through your web browser settings. However, disabling certain cookies may affect the functionality of the Website, such as your ability to complete a purchase. For more information on controlling cookies, check your browser or device’s settings.

7. Data Security

We implement reasonable technical, administrative, and physical security measures designed to protect your personal information from unauthorized access, use, alteration, or disclosure. This includes using SSL/TLS encryption for data transmission and working with reputable service providers. However, no internet transmission or electronic storage method is 100% secure, so we cannot guarantee absolute security.   

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, such as maintaining your account, processing orders, providing customer service, complying with legal obligations (e.g., tax records), resolving disputes, and enforcing our agreements.   

9. Your Data Rights and Choices

You have certain rights regarding your personal information:

• Access and Correction: You can usually access and update your account information directly by logging into your account. You may also request access to or correction of other personal information we hold about you.
• Deletion: You can request the deletion of your personal information, subject to certain exceptions (e.g., we may need to retain order information for legal or tax purposes).   
• Newsletter Opt-Out: You can unsubscribe from our newsletter at any time by clicking the “unsubscribe” link provided in every email or by contacting us directly. We strive to make unsubscribing easy and honor your preference (“No Spam Promise”).
• Cookie Preferences: You can manage cookies via your browser settings.

To exercise these rights, please contact us using the information below. We may need to verify your identity before processing your request.

10. Our Newsletter Promise – No Spam

We value your trust. If you subscribe to our newsletter, we will use your email address only to send you relevant information about car camping, our Products, tips, and occasional promotions. We use an email marketing service to manage our list. We will not sell your email address, and you can easily unsubscribe at any time using the link in each email.

11. Third-Party Links

Our Website may contain links to other websites (e.g., product manufacturers, informational resources). This Privacy Policy does not apply to third-party websites. We encourage you to review their privacy policies before providing any information.

12. Children’s Privacy

Our Website and Products are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have inadvertently collected such information, we will takesteps to delete it.   

13. International Visitors

Our Website is operated in the United States. If you are visiting from outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States, where our servers are located and our central database is operated. Data protection laws in the U.S. may differ from those in your country. By using our Website, you consent to this transfer, storage, and processing.   

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post any changes on this page and update the “Effective Date” at the top. We encourage you to review this policy regularly.   

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please email us at Hey@CarCampingHQ.com or send us message on our Contact Page.